Line up global account management, marketing, and sales operations to drive revenue with end-to-end cross-functional processes.
Overcome goals and objectives by strategically aligning sales and marketing resources
Take quick buying decisions by streamlining selling processes across channels
Improve order accuracy to reduce costs and retain empowered customers
Rights and Royalty Management
Control and monetize digital content, centralize rights-related processes across departments, and reduce data fragmentation.
Clarify contracting, rights usage reporting, and settlement of fee and royalty payments
Control intellectual property assets and rights across the global enterprise
Control licensing and merchandising to optimize content use
Consume to Cash
Monitor services by facilitating pricing, rating, revenue sharing, and balance management. Plus, support major processes with billing and invoicing scenarios.
Achieve unique speed to market and business flexibility to better handle emerging services
Improve financials, controls, cash flow, and revenue recognition
Control multi sided business models, including app stores, SaaS, M2M, MVNO, and partner content
Demand and Supply Planning
Balance demand and supply plans and quickly respond to network events with integrated, end-to-end planning processes.
Coordinate POS purchases, promotions, forecasts, orders, and other indicators to predict demand
Assume and respond to replenishment and distribution plans
Develop sales and operations inputs to profitably balance supply and demand across the network
Provide effective response to changes in your supply network, quickly determine the impact of unexpected events and be better equipped to reduce risk.
Coordinate plans on the fly with strategies that target fixed-material, short-term operations
Compile customer demand and re-allocate supply using flexible rules
Develop optimal plans using what-if simulations and impact analysis
Provide effective response to rapid changes in demand across a network of plants, outsourced manufacturers, and suppliers.
Identify and source production requirements across internal and external sites
Use a seamless, integrated process to schedule, dispatch, and execute on the plant floor
Orchestrate responsive execution of outsourced manufacturing
Diminish manufacturing and supply lead times without increasing procurement costs
Link all product development processes from design to manufacturing and production ramp-up to reduce time to profit.
Quickly manufacture and optimize production through collaborative development
Leverage compliant product and process traceability
Improve lead time, improve vendor screening, and maintain production standards
Determine manufacturing problems early and get quick feedback on planned changes to maintain quality
Assure the safety and environmental performance of your products to optimize marketability and minimize noncompliance risk.
Implement safe, green products with appropriate documentation, registration, and labeling
Develop products using supplies and materials that adhere to compliance standards
Allow product restrictions, recycling targets, and incident reports to maintain compliance
Harmonize your strategy with product and project execution to maintain an innovation pipeline that ensures competitive differentiation.
Optimize market visibility and responsiveness to consumer needs
Allow best-practice product innovation with open-concept development and effective IP management
Assure end-to-end coordination of projects and resources
Manage and report on product performance for efficient portfolio management
Align your plants and enterprise for efficient manufacturing
Accommodate your manufacturing with the rest of your enterprise and manage complex interdependencies. Our comprehensive solution for manufacturing operations can help you drive down costs, improve quality, and increase responsiveness.
Harmonize manufacturing with planning, scheduling, maintenance, risk, and quality management
Run insights at the point of need by aggregating operational, maintenance, and planning data
Receive leading quality and safety indicators with integrated operating data and maintenance systems
Comply quickly to customer changes, eliminate wasteful activities, and foster complete customer satisfaction with integrated manufacturing processes.
Arrange global operations and planning with local execution
Improve plant-level operations with integrated planning and scheduling practices
Accommodate manufacturing controls with industry processes and standards
Drive smart decisions using informed spend analytics
Delegate spend reductions and operational efficiencies while maintaining high standards of performance. Our procurement management applications give you full visibility into expenditures, helping you drive better-informed supply decisions and manage risk.
Globalize your sourcing and spend management for greater visibility and cost savings
Control risk and improve supplier engagement with more insight into performance
Improve productivity with standardized processes, best practices, and shorter cycle times
Automate governance and compliance enforcing contract terms,maintainability requirements, and more
Leverage automated, self-service procurement and assure contract and policy compliance to reduce cost and mitigate supply risk.
Accommodate and standardize your entire procure-to-pay process
Simplify and automate your operational procurement process
Automate source-of-supply determination
Sourcing and Contract Management
Centralize sourcing and contract management to ensure compliance and reduce cost. Plus, minimize supply risk and error with collaborative supplier management.
Accommodate suppliers into the procurement cycle and automate processes
Offer a supplier on-boarding process that includes a staging area for qualification
Examine supplier performance and initiate quality improvement measures
Discover the keys to stellar service
Delegate service excellence with quick issue resolution, profitable interactions, and streamlined processes. Exceed customer expectations and drive revenue through your service interactions and operations with service software designed for industries of any size.
Enhance first contact resolution (FCR) rate
Increase cross-sell, up-sell, and bundling revenue
Improve resource utilization
Service Parts Planning and Logistics
Strike the right balance between parts inventory and customer service levels with greater visibility across the entire service-parts supply chain.
Develop the optimal strategy to have the right part at the right time at the right location
Mitigate transportation costs with a balanced inventory plan and efficient distribution network
Improve parts allocation based on real-time visibility into internal and external demand
Simplify collaboration with customers and the supplier ecosystem
Field Service, Warranty, and Returns
Control all field service operations from ordering to scheduling to parts provisioning. Optimize your use of field technicians while meeting and enforcing SLAs.
Simplify field service processes and give personnel easy access to order information
Improve workforce scheduling with integrated, best-of-breed resource planning capabilities
Control spare parts for optimal availability and give field personnel access to van inventory
Achieve superior financial performance in a world of accelerating change
Leverage your resources, people, and technology to drive financial excellence in the face of a challenging economy and regulatory landscape. No matter how complex your high-tech organization, our complete end-to-end financial management solutions help you manage every aspect of your financial health.
Simplify processes to save costs
Control liquidity and cash
Improve the accuracy of your cash flow projections
Close your books quickly and accurately
Mitigate the costs of managing risk and compliance
Focus on opportunities and adapt quickly to change
Drive efficiency and performance with support from your IT infrastructure
Connect every area of your high-tech organization for greater control and efficiency. With WTM ERP software solutions, you can adapt to shifting business demands and technology changes without compromising the integrity of your data.
Explore operations based on large volumes of detailed information
Gain secure access to business processes anytime, anywhere, and on any device
Develop, compose, and adapt processes that address your customers' and employees' unique needs
Adapt to accelerating change, and manage your IT infrastructure in an integrated manner
Your workforce is a valuable asset in this changing market
Your employees are expected to provide ever greater levels of productivity and results. However, only an innovative workforce can achieve that.
Renumeration and train the best talent faster
Provide effective HR metrics to monitor and manage workforce performance
Leverage your best people when and where you need them by managing your workforce in real time
Determine workforce trends at an early stage to predict workforce demands
Allow your workforce with easy access to business content, applications, and services