Custom Report (Analytics)
WTM Service CRM provides fully customizable reports in all the modules (Tickets, Contacts, Accounts, Task, Solutions, Time-entry and Products). We have different category of reports Standard report, summary report and matrix report. We provides various features such as cross-linking modules, aggregate functions, advanced and standard criteria, Three-level column grouping, public/private folders to restrict accessibility. Report scheduler can schedule report to send report as Excel file through email. In addition, pre-created standard reports are already available in various modules. You can group various tickets by their departments.